Terms & Conditions

1) ARTWORK SERVICES & OWNERSHIP

1.1) Websites produced by Pictura are supplied as a fully functioning website as described in the original brief or specification provided to us or created by us. This does not include any original artwork files such as Photoshop PSD files, Illustrator files or fonts used for the creation of artwork used to create the site.

1.2) The same applies for any other artwork services provided by Pictura for print or other media. The only exception being logo design whereby the original artwork is provided in EPS format for application as required.

1.3) Original artwork files are intellectual property of the author/artist/creator and Pictura is not obliged to supply these for use by clients or other service providers.

1.4) Fonts cannot be supplied to clients as this is a direct breech of copyright laws. All fonts must be purchased from the originating foundry or creator.

2) WEBSITE DEVELOPMENT

2.1) Each website development follows a predefined process. After each stage of development is signed off, if there are changes to be made that are related to the work signed off, additional charges will be incurred. For example, if the client signs off on a design concept, we move on to HTML programming and then the client requests changes that are part of the design concept stage, additional changes will be incurred at an hourly rate.

2.2) Any additional changes to the design of your site will incur an additional fee which we will quote prior to commencing additional work. This quote will be based on an hourly rate of $110.00 including GST.

3) WEBSITE HOSTING

3.1) Standard Web Hosting is valued at $33.00 per month incl. GST, a total of 396.00 per year incl. GST.

3.2) The Standard Hosting Package includes 100Mb storage space and 5 email addresses with Webmail and Virus Scanning included.

3.3) Payment for web hosting is paid up front for 12 months service for all hosting plans.

3.4) At the end of the 12 month hosting period you will be notified that your account is due to be renewed. If you fail to renew your account by paying for further hosting, your account will automatically be terminate no longer than 7 days after the expiry date. A fee of $99.00 will be incurred to restore your website in this instance.

4) PAYMENT

4.1) Payment must be made as outlined in the quotation or proposal document provided by Pictura. When invoices are generated for progress payment, payment must be made before the next stage of development may commence.

4.2) Final balance payment is required before any files are uploaded to the client's web server and any other supporting documents or files are delivered to the client.

4.3) Once a payment has been received you have entered a service agreement with us to provide you with services as described in this document.

5) WARRANTY

5.1) We provide all websites with a 3 month warranty.
If there is any issue with functionality or display of your website on any computer platform of browser, simply notify us of the issue and we will fix it for free with the 3 month warranty period.

5.2) Additionally, if you have made a mistake with the content you have supplied us, such as a name, phone number or anything else, we are happy to make those changes for you free of charge within the 3 month warranty period.

6) SUPPORT

6.1) EMAILS. All information you will need to set up your email accounts as well as information that will allow you to access your files on the server will be sent to you by email. Please print this information and keep it at hand for future reference.

6.2) We do not provide telephone support for setting up email accounts or accessing the server via FTP or any other technical related enquiries. For these items we provide instructional documentation and video tutorials to help you get set up. If you're unsure about technical issues and have trouble following our instruction documents or video tutorials, please consult an IT specialist.

6.3) You can contact us on (+61-2) 9519 1937 with any queries regarding your account between the hours of 9am - 5pm EST Monday to Friday.

6.4) You can send enquiries to us by email anytime by emailing: info@pictura.com.au. Please allow up to 12 hours for a response depending on the time of day you send your enquiry.