Terms & Conditions

Quotations

All quotations are valid for a period of 14 days from the date of the quote only. After this time Pictura Creative reserves the right to revise the quotation and associated costs and a new quotation may be required.

In order for the job or order described in the quote to proceed, Pictura required this quotation to be signed, dated and returned by an authorised representative of the company by fax, email or regular mail.

Once the quotation is accepted and a job proceeds, the client agrees to Pictura Creative’s payment terms and is liable for deposits and progress payments as specified.

New Clients

New clients are required to pay for goods and services before delivery is made.

New clients can then make a credit application to Pictura Creative if ongoing service will be required.

Payment

All invoices for credit approved clients are subject to our 14 day payment terms.

If payment is not made within 14 days and no alternative arrangements are made further services may be restricted until the outstanding invoices are paid in full.

Progress payments for larger projects

In the case of website projects or other large projects, we will specify and require a progress payment arrangement to be made.

Payment is required at milestones where approvals are required for work completed.

If a project is delayed for a period exceeding 14 days for any reason, Pictura Creative reserves the right to collect payment for all work and goods or services purchased by Pictura Creative on behalf of the client up to the point at which the delay occurs. All work will remain the property of Pictura Creative until the project is either completed and paid for in full, or simply paid for in full.

Artwork Files, Ownership and IP

Unless otherwise stated or agreed, all creative concepts and artwork remains the Intellectual Property of Pictura Creative.

Our policy is to supply final artwork in the form of PDF for print, or HTML and JPEGs for web for the purpose of fulfilling the brief supplied. This does not include supplying any raw artwork files to the client at any point before or after completion of the project. Raw artwork files may contain information about techniques that are unique to our studio and are part of our service offering that is different to our competitors and therefore protected. If Raw artwork files are required by the client, the requirement should be stated in a written brief before the project is quoted, completed and delivered and will attract an additional fee.

Pictura Creative may consider supplying files to the client after the project is completed. An additional release fee may apply. Pictura Creative reserves the right to not supply raw artwork files.

Fonts carry individual copyright and licensing terms. At no point may fonts be supplied to the client for any reason that may breach copyright or licensing terms. Clients may request fonts if the font has been purchased on their behalf specifically for a project.